FAQs
Frequently Asked Questions
Our FAQ below answers key questions about our secure, scalable Forge apps for Jira Cloud and Confluence Cloud. Learn how to enhance your workflows, ensure compatibility, and get started with ease. Explore now and try our apps free on the Atlassian Marketplace!
Are your apps compatible with all versions of Jira Cloud and Confluence Cloud?
Yes, our Forge apps are fully compatible with all the versions of Jira Cloud and Confluence Cloud. We regularly test and update them to ensure they work smoothly with Atlassian's ongoing platform releases.
What pricing options do you offer for your Forge apps?
Our apps follow Atlassian's standard Marketplace pricing model, which is based on the number of users in your Jira or Confluence instance. We offer free trials (typically 30 days) so you can test the app risk-free. For detailed pricing tiers, visit the app's listing on the Atlassian Marketplace, as costs scale affordably with your team's size.
Do you provide customer support and documentation for your apps?
Absolutely! We offer comprehensive support including detailed documentation, video tutorials, and a dedicated help center. Community forums are also available for quick tips from other users. If you encounter any issues, our team is here to help ensure a smooth experience.
How secure are your Forge apps, and do they comply with data privacy regulations?
Security is our top priority. All our apps are built on Atlassian's secure Forge platform, which includes built-in data encryption, access controls, and regular audits. We comply with GDPR and Atlassian's Marketplace security requirements. No customer data is stored outside your Atlassian instance unless explicitly configured, ensuring your information remains protected.
How do I install one of your apps from the Atlassian Marketplace?
Installing our apps is simple but requires admin permissions. You need to be a Site Admin or have "Administer Jira/Confluence" permissions to install marketplace apps. Most installations are completed within 2-3 minutes with no additional setup required.
What if I'm not satisfied with your app after purchase - do you offer refunds?
We do not handle refunds directly. All purchases, subscriptions, and refunds are managed by Atlassian under their Marketplace Terms. Please contact Atlassian support for any refund requests.